Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)

Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for: Defusing bad situations before they get worse Handling complaints patiently and professionally Satisfying customers and increasing sales Building long-term relationships with important customers

  • Brand: Robert Bacal
  • ASIN: 0071745068

At Your Service: A Hands-On Guide to the Professional Dining Room

At Your Service: A Hands-On Guide to the Professional Dining Room

"The nation's most influential training school for professional cooks." –Time magazine The essential guide to the exemplary service and hospitality that build customer loyalty...and restaurant reputations In today's competitive restaurant environment, culinary excellence is not enough. Dining establishments must offer the kind of service that sets them apart. From the renowned Culinary Institute of America, At Your Service is the comprehensive, contemporary guide to help professionals learn the ins and outs of running a successful front-of-the-house operation: taking reservations and greeting guests, basic service, table-side service, beverage service, and money handling. The book includes: Guidelines to enhance service in a variety of settings, from formal French establishments to casual American restaurants Sidebars and real-life anecdotes from industry professionals to reinforce the principles of good service Effective ways to address staffing challenges Ideas to enhance the relationship between the front and back of the house Sixty-four photographs of dining room service and techniques Founded in 1946, THE CULINARY INSTITUTE OF AMERICA is an independent, not-for-profit college offering bachelor's and associate degrees in culinary arts and baking and pastry arts. Courses f...

  • ASIN: 0764557475

Raving Fans: A Revolutionary Approach To Customer Service

Raving Fans: A Revolutionary Approach To Customer Service

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

  • Brand: PowerbookMedic
  • ASIN: 0688123163

Amazon Customer Service: How To Contact Amazon Customer Service Support By Toll Free Telephone Numbers, Chat, Email And Social Media

Amazon Customer Service: How To Contact Amazon Customer Service Support By Toll Free Telephone Numbers, Chat, Email And Social Media

You're About To Discover The #1 Secret To Contacting Amazon Customer Service Support By Toll-Free Telephone Numbers, Chat, Email And Social Media! Founded by Jeff Bezos on July 5, 1994, Amazon is a tech giant that easily takes the crown of the world’s largest retailer in relation to their market capitalization and revenue. If you’ve shopped online, it’s very likely that you’ve shopped at Amazon. If you have any experience with online shopping, you know that it can be fraught with many problems. For instance, you can experience payment problems where the sticker price on an item before you buy it is not the same price charged, where an item listed as offering “free shipping” ends up charging your credit card for shipping, and of course instances where after purchasing, your goods takes way longer than normal to ship to you. It could also be that the wrong item is delivered to you or what was delivered is not as described. It’s for these reasons—and many others that we shall discuss shortly—that most big retailers have an adept customer support team that’s capable of resolving any issues that may arise during the customer purchase cycle or process. Amazon is no exception. Irrespective of which issues you have with your Amazon order, whether you have a problem w...

  • ASIN: 1983683817

Monday Morning Customer Service

Monday Morning Customer Service

Monday Morning Customer Service is a powerful story about how to develop and keep loyal customers. It is written from the perspective of a person recently promoted to director of customer service and his interaction with a successful mentor. The book contains eight applicable lessons that will help you deliver the outstanding service that will keep customer coming back.

  • Brand: Brand: Cornerstone Leadership Institute
  • ASIN: 0974640328

Midnight Customer (Vampire Soul, Book One)

Midnight Customer (Vampire Soul, Book One)

Long cold nights working at a trucker’s diner makes sassy waitress Misty pine for something more. She gets her wish when rumors spread about strange creatures seen in the night, and one of the regular diners tells her a haunting story.Misty offers to help him, and before she knows it one trouble leads to another and she’s entwined in a web of death and undeath. The undeath is a handsome and mysterious stranger, and the death might be her own. She’ll have to use all her wits to get her out of this mess, and with most of her blood intact.

  • ASIN: B015HIBNR8

The Fault in Our Stars

The Fault in Our Stars

  • Brand: John Green
  • ASIN: 014242417X

Diary of a Wimpy Kid Rodrick Rules

Diary of a Wimpy Kid Rodrick Rules

Whatever you do, don’t ask Greg Heffley how he spent his summer vacation, because he definitely doesn’t want to talk about it.As Greg enters the new school year, he’s eager to put the past three months behind him . . . and one event in particular. Unfortunately for Greg, his older brother, Rodrick, knows all about the incident Greg wants to keep under wraps. But secrets have a way of getting out . . . especially when a diary is involved.Diary of a Wimpy Kid: Rodrick Rules chronicles Greg’s attempts to navigate the hazards of middle school, impress the girls, steer clear of the school talent show, and most important, keep his secret safe.   The highly anticipated sequel to the #1 New York Times bestselling book!

  • Brand: Hachette Book
  • ASIN: 0810994739

Switch: How to Change Things When Change Is Hard

Switch: How to Change Things When Change Is Hard

  • Brand: Broadway Business
  • ASIN: 0385528752

Captain Underpants And The Preposterous Plight Of The Purple Potty People

Captain Underpants And The Preposterous Plight Of The Purple Potty People

Book Details:Format: HardcoverPublication Date: 9/1/2006Reading Level: Age 7 and Up

  • Brand: The Blue Sky Press
  • ASIN: 0439376149
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