Service Management: Operations, Strategy, Information Technology

Service Management: Operations, Strategy, Information Technology

Balancing conceptual and applied coverage of all aspects of the management and operation of services, "Service Management" has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services. The seventh edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The new edition is designed to develop students' skills in both strategic and operational issues pertaining to services.

  • Brand: Brand: McGraw-Hill
  • ASIN: 0073403350

International Financial Management

International Financial Management

International Financial Management is written based on two distinct parts: emphasis on the basics and emphasis on a managerial perspective. As capital markets of the world become more integrated, a solid understanding of international finance has become essential for astute corporate decision making. International Financial Management provides students with a foundation for analysis that will serve them well in their careers ahead. The decision-making process is presented through the text with the goal of teaching students how to make informed managerial decisions in an evolving global financial landscape.

  • Brand: Eun, Cheol/ Resnick, Bruce
  • ASIN: 0077861604

Management and Supervision in Law Enforcement

Management and Supervision in Law Enforcement

MANAGEMENT AND SUPERVISION IN LAW ENFORCEMENT is a practical and straightforward book that focuses on law enforcement managers and supervisors, their jobs, and the complicated interrelationships between members of the law enforcement team and the communities they serve. The seventh edition begins with a general overview of the policing profession to provide context for later discussions of the role of managers within the field. Readers will learn about post-9/11 policing, research on the effects of 9/11, and the latest on data-driven policing, intelligence-led policing, evidence-based policing, and predictive policing. A new "Ethical Dilemma" boxed feature challenges readers to think critically about the moral issues faced by supervisors every day. This comprehensive overview of the responsibilities of law enforcement leaders, covering relevant topics ranging from the newest principles in policing to the exciting technological aids changing the face of law enforcement today, prepares readers to become tomorrow's leaders.

  • Brand: imusti
  • ASIN: 1285447921

Services Marketing: People, Technology, Strategy (7th Edition)

Services Marketing: People, Technology, Strategy (7th Edition)

The fundamentals of services marketing presented in a strategic marketing framework. Organized around a strategic marketing framework Services Marketing guides readers into the consumer and competitive environments in services marketing. The marketing framework has been restructured for this edition to reflect what is happening in services marketing today.

  • ASIN: 0136107214

Spreadsheet Modeling and Decision Analysis: A Practical Introduction to Business Analytics

Spreadsheet Modeling and Decision Analysis: A Practical Introduction to Business Analytics

SPREADSHEET MODELING AND DECISION ANALYSIS, Seventh Edition, provides instruction in the most commonly used management science techniques and shows how these tools can be implemented using Microsoft Office Excel 2013.

  • ASIN: 1285418689

Contemporary Nursing: Issues, Trends, & Management, 7e

Contemporary Nursing: Issues, Trends, & Management, 7e

Thoroughly prepare for the rapidly evolving world of nursing with Contemporary Nursing: Issues, Trends, & Management, 7th Edition. Expert authors Barbara Cherry and Susan Jacob combine their own expertise from both academics and practice as they cover the relevant issues affecting today’s nurses. In 28 chapters, including a new chapter on palliative care, this comprehensive new edition takes readers through the evolution of nursing, the role of the nurse today, safe and effective decision-making, collaboration and communication, leadership, job opportunities, and a number of timely issues affecting healthcare and nursing practice today.Full-color design enhances the narrative with a clear, visually appealing explanation of concepts.Humorous cartoons open each chapter to illustrate the chapter themes.Vignettes at the beginning of each chapter personalize nursing history and practice and help readers understand their place in the profession.  Questions to Consider While Reading This Chapter follow the vignettes and prepare the reader for the topic to be discussed.Key terms, learning outcomes, chapter overviews, and chapter summaries help readers focus their learning experience. Unit on Leadership and Management in Nursing includes content to prepare nurses to ef...

  • Brand: Cherry Barbara
  • ASIN: 0323390226

The Strategic Management of Health Care Organizations

The Strategic Management of Health Care Organizations

A structured strategic management approach is what’s needed to tackle the revolutionary change the health care system has been experiencing. Today, health care organizations have almost universally embraced the strategic perspective first developed in the business sector and now have developed strategic management processes that are uniquely their own. Health care leaders have found that strategic thinking, planning, and managing strategic momentum are essential for coping with the dynamics of the health care industry. Strategic Management has become the single clearest manifestation of effective leadership of health care organizations. The 7th edition of this leading text has been revised and updated to include a greater focus on the global analysis of industry and competition; and analysis of the internal environment. It provides guidance on strategic planning, analysis of the health services environment (both internal and external) and lessons on implementation. It also looks at organizational capability, sustainability, CSR and the sources of organizational inertia and competency traps.

  • Brand: Peter M Ginter
  • ASIN: 1118466462

Effective Project Management: Traditional, Agile, Extreme

Effective Project Management: Traditional, Agile, Extreme

The popular guide to the project management body of knowledge, now fully updated Now in its seventh edition, this comprehensive guide to project management has long been considered the standard for both professionals and academics. With more than 32,000 copies sold in the last three editions, it has now been fully updated to cover the new PMBOK® Guide. Well-known expert Robert Wysocki has added more than 100 pages of new content based on instructor feedback, enhancing the coverage of best-of-breed methods and tools for ensuring project management success. With enriched case studies, accompanying exercises and solutions on the companion website, and PowerPoint slides for all figures and tables, the book is ideal for instructors and students as well as active project managers. Serves as a comprehensive guide to project management for both educators and project management professionals Completely updated to cover the new PMBOK® Guide Examines traditional, agile, and extreme project management techniques; the Enterprise Project Management Model; and Kanban and Scrumban methodologies Includes a companion website with exercises and solutions and well as PowerPoint slides for all the figures and tables used Written by well-known project management expert Robert Wysocki Effective Pr...

  • Brand: imusti
  • ASIN: 1118729161

Windows Internals, Part 1: System architecture, processes, threads, memory management, and more (7th Edition)

Windows Internals, Part 1: System architecture, processes, threads, memory management, and more (7th Edition)

The definitive guide–fully updated for Windows 10 and Windows Server 2016Delve inside Windows architecture and internals, and see how core components work behind the scenes. Led by a team of internals experts, this classic guide has been fully updated for Windows 10 and Windows Server 2016.Whether you are a developer or an IT professional, you’ll get critical, insider perspectives on how Windows operates. And through hands-on experiments, you’ll experience its internal behavior firsthand–knowledge you can apply to improve application design, debugging, system performance, and support.This book will help you:·        Understand the Window system architecture and its most important entities, such as processes and threads·        Examine how processes manage resources and threads scheduled for execution inside processes·        Observe how Windows manages virtual and physical memory·        Dig into the Windows I/O system and see how device drivers work and integrate with the rest of the system·        Go inside the Windows security model to see how it manages access, auditing, and authorization, and learn about the new mechanisms in Windows 10 and Server 2016

  • ASIN: 0735684189

International Management: Managing Across Borders and Cultures, Text and Cases (7th Edition)

International Management: Managing Across Borders and Cultures, Text and Cases (7th Edition)

An exploration of the issues facing international business managers today. International Management explores the dynamic global environment of business management by exploring the political, legal, technological, competitive, and cultural factors that shape corporations worldwide. The seventh edition contains current research, events, and global developments while exposing readers to the recent trends that are affecting international business managers in today’s hypercompetitive global environment. 

  • ASIN: 0136098673
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